Code of Ethics 

h-hotelier offers your company a thourough assessment of its current processes and provides you with best practices to help you achieve the desired productivity, effectiveness and profitability within your company.
These best practices include the following services:

 

Main Services 

a
Revenue Management/Pricing Consultancy

h-hotelier delivers tailored Revenue Management Consultancy to hotels, restaurants and conference centers.

  • h-hotelier consultants aim at building a yield management culture by providing hotel teams with means to master:
  • •Inventory Management
  • •Pricing
  • •Rate management
  • •Guest value evaluation
  • •Segment definition
  • •Yield Management concepts

•Operational Strategy

The department heads, hotel team and General Manager will be able to make to make sounder decisions for the present and anticipate for the future.

 

 

b
Feasibility
Study

How economically feasible is your proposed project?

h-hotelier and its team of expert consultants perform a market study to compare the total project cost with the estimated economic value to identify the feasibility of the proposed project.

h-hotelier certifies tourism and hospitality companies with a strong basis for deciding to develop, invest, or finance a proposed project. The study looks broadly at the following:

  • • Market and its demand
  • • Position of your company
  • • Detailed projection of your company’s operation and performance (operating revenues and expenses)
  • • Scale / positioning of your company
  • • Brand suitability
  • • Location appropriateness

• Economic viability to justify the investment

c
Market
Research

Our Market Research Department helps you evaluate the satisfaction level of both your guests and internal staff through our systematic surveys, focus groups and mystery shopping.

The Customer Perception program analyses the responses of survey questions raised to recent hotel guests. These guest surveys provide your organization with strategic management decisions, since they are based on a broader guest base as opposed to restricted guest comment cards surveys.

Employee Evaluations: Our Market Research department develops and executes internal surveys to evaluate employee rating on 'on job' satisfaction levels. Our consultants carry out employee focus groups to determince underlying causes of dissatisfaction that might be negatively affecting productivity and profitability.

d
Policy Procedures
and Operations Manual

Operations manual are essential in assisting you improve inductive and continious training, supervision of daily employee performance, while lowering operational costs.

Policies and Procedures manuals are also a vital component in the process of numerous quality certifications.
h-hotelier creates manuals based on the unrivalled expertise that we have acquired over the years. Our consultants gather detailed information about your operation to produce the optimum operations manual.

The Operation Manuals contain procedures and instructions with respect to your operation as this is necessary to ensure the safe consuct of operations.

Consultancy Business Services: 

Hotel Outsourcing Services
h-hotelier created a network of trusted partners who we have worked with to provide additional services for our tourism and hospitality customers. h-hotelier offers a variety of outsourced services, such as:
  • Revenue Management
  • Pricing
  • Online Marketing
  • Social media
    •
    Business Plan
    h-hotelier delivers to tourism and hospitality companies a business plan which consists of the following:
  • Clarifying the business idea
  • Defining long-term objectives and strategies
  • Identifying sales, marketing and financial forecasts
  • Providing a blueprint for running the business
  • Offering a series of benchmarks to check the progress against.
    •
    Owner Representation
    h-hotelier provides owner representation by focusing on evaluating and enhancing the operational and financial results of the company and guiding the management team on a structural basis.

    Franchise Assessment 

    Have you ever thought of franchising your business?

    Or start your own franchise company?

    h-hotelier and its team of expert consultants are glad to show you the best and most efficient way to proceed from the initial planning and forecasting, the marketing and sale of franchises, the services provided to franchisees, and the many other elements that determine success in franchising.

    Moreover, h-hotelier’s team is experienced at understanding your goals, assessing your business concept, identifying and evaluating your problems, and most importantly, offering recommendations as to how to deal with these problems.

    The goal of h-hotelier is to combine your knowledge of your business and our expertise in franchising in order to guide you through the entire process of franchising. h-hotelier assists tourism and hospitality companies with various aspects of their franchise development objectives: in achieving their investment ambitions by owning and operating a franchise business; in providing information on selecting opportunities, franchises for sale, and franchising tips through the provision of a manual; and in improving their operations in order to achieve shareholder objectives.